Cancellation and claim
you want to make your purchase with us undone or have complaints about an article, the following information will help you. Please try to classify your concerns in one of these cases.
Revocation according to remote sales act
According Withdrawal, you have the chance to return purchased goods within 14 days in accordance to remote sales act.
If there is no defect in the goods, you will find the necessary information about the return of the goods below.
In order to expedite the return process, please fill out fill out the following form for withdrawal.
Complaints of articles
If the unfortunate case have occurred, that you have found a defect in the goods, here you can initiate the necessary steps for a complaint.
Just click on the link and learn how to proceed.
The easiest way is to contact us before.